Terms & Conditions when using the Sentti & Tuuma website, products and services
Sentti ja Tuuma Terms
Anchor links above work on desktop and laptop devices.
A. Using The Website
Information regarding using our website is available here:
In addition, included in general terms is commenting in good taste. We don’t accept hate speech or illegal instigation, but these types of comments are deleted without publication. We reserve the right to moderate blog comments in good taste.
B. Ordering, Delivery & Returns
Information regarding Sentti ja Tuuma principles for ordering, delivery and returns. We may reconsider all contents, so be sure before ordering you’re aware of the current terms.
1. Ordering Products
Products and workshop fees are purchased and paid for in the webshop. They are sold in the order in which they are received. Products and workshop seats cannot be reserved.
Products we sell are usually on stock, but especially in the case of fabrics, case by case we may experience inventory discrepancies. In such situations, we contact the customer immediately and either sell a smaller amount of fabric or refund the money.
In order to show EU residents the correct price in the shop, instead of 0 % with all tax unpleasantly added in the cart only, we use the MaxMind GeoIP service to match your IP address to a specific country. If you’re using Tor or the like to mask your location, most likely you will not see the correct prices until you enter a billing address.
1.1 Payment
Sentti ja Tuuma uses payment channels offered by Visma Pay and PayPal.
- Through the Visma Pay service you can use netbanking codes, wallets and payment cards (credit/debit). At your disposal are the following payment methods: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Siirto as well as Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard cards.
Sentti ja Tuuma uses PayPal as well. Read more here.
1.2 Preorders
In some situations, a product can be preordered, in which case payment is up front, in full at preordering. Free shipping can be activated with a coupon code. The code is found in each product description.
To a preorder, other products cannot be added, except those from the same collection. Other coupon codes cannot be used at checkout.
Preordered products are processed as soon as they become available and are shipped as soon as possible. The expected arrival month informed in the product description may move into the future due to reasons outside of our influence. Should a preorder due to force majeur become impossible to fulfill, we will refund the money in its entirety to the customer.
1.3 No Minimum Order Amount
Sentti ja Tuuma has no minimum order amount in the webshop. You are welcome to buy according to your need.
1.4 Processing Time
We aim to process your order as quickly as possible, in a maximum of 14 days.
You will receive a confirmation via email when we have handed over the parcel to our shipping partner. In the email a tracking code is included.
1.5 Gift Cards
We offer digital gift cards for sale of values 10-200 €. The gift card includes value added tax and is valid for 365 days. Gift cards can be used in the webshop only.
2. Delivery
We use different shipping methods. The prices below include value added tax for countries within the European Union or no tax for those outside of it. The cost is only what we must pay for to ship your order at lowest weight class possible, packaging and handling fees not included.
Please note, as standard we are unable to deliver extra heavy or large items such as thread-cone stands and cutting mats outside of Finland. (This is mentioned in individual product listings.) Cost can be high but if this doesn’t stop you, please get in touch so we can arrange delivery with the help of a Zettle payment link via PayPal.
Please note you are responsible for value added tax and other customs fees, when importing to a country outside of the EU. You are not charged for value added tax in this webshop. Returning due to not paying these import costs is not allowed.
2.1 Delivery To Finland
In deliveries to Finland, we use Posti and Matkahuolto.
Cost of delivery in Finland is:
- Matkahuolto Lähellä, pickup point: 6,55 € (24 %)
- Posti, post office and pickup point: 7,32 € (24 %)
- Posti, home delivery: 13,78 € (24 %)
2.2 Delivery To EU Country
We deliver to EU countries:
- Austria: 14,74 € (20 %), Posti Parcel Connect
- Belgium: 14,86 € (21 %), Posti Parcel Connect
- Bulgaria: 18,42 € (20 %), Posti Parcel Connect
- Croatia: 23,04 € (25 %), UPS Standard
- Cžech Republic: 14,86 € (21 %), Posti Parcel Connect
- Denmark: 11,88 € (25 %), Posti Parcel Connect
- Estonia: 8,29 € (20 %), Posti Parcel Connect
- France: 22,16 € (20 %), UPS Standard
- Germany: 10,96 € (19 %), Posti Parcel Connect
- Greece: 22,85 € (24 %), UPS Standard
- Hungary: 19,49 € (27 %), Posti Parcel Connect
- Ireland: 22,72 € (23 %), UPS Standard
- Italy: 22,48 € (22 %), UPS Standard
- Latvia: 8,36 € (21 %), Posti Parcel Connect
- Lithuania: 8,36 € (21 %), Posti Parcel Connect
- Luxembourg: 16,25 € (17 %), Posti Priority
- Netherlands: 14,86 € (21 %), Posti Parcel Connect
- Poland: 15,10 € (23 %), Posti Parcel Connect
- Portugal: 18,88 € (23 %), Posti Parcel Connect
- Romania: 21,93 € (19 %), UPS Standard
- Slovakia: 18,42 € (20 %), Posti Parcel Connect
- Slovenia: 18,73 € (22 %), Posti Parcel Connect
- Spain: 18,57 € (21 %), Posti Parcel Connect
- Sweden: 11,34 € (25 %), Posti Parcel Connect
Per 1 July 2021 you are charged for your local value added tax (as indicated on the above list) in this webshop.
2.3 Delivery To Europe Outside EU
We deliver orders to the following European countries:
- Liechtenstein: 21,99 € (0 %), UPS Express Saver
- Norway: 21,99 € (0 %), UPS Express Saver
- Switzerland: 21,99 € (0 %), UPS Express Saver
- United Kingdom: 21,99 € (0 %), UPS Express Saver
You are not charged for value added tax in this webshop. Please note you are responsible for value added tax and other customs fees, when importing to a country outside of the EU. Returning due to not paying these costs is not allowed.
2.4 Delivery To Other Countries
We deliver to most countries. If your country hasn’t been added to the list yet, please get in touch so we can find out the shipping fee and open up your country.
- Australia: 37,68 € (0 %), UPS Express Saver
You are not charged for value added tax in this webshop. Please note you are responsible for value added tax and other customs fees, when importing to a country outside of the EU. Returning due to not paying these costs is not allowed.
3. Returns
3.1 Return Policy
It’s important to Sentti ja Tuuma that you are happy with your purchase. If a product doesn’t meet your expectations, you may return it within 30 days of purchase (during COVID-19, otherwise 14 days) as long as it is in unused and in the condition it were as you received it. Time of return starts from date of reception.
You may not start using the product during this time, but inspecting it equals a situation where you observe it in a brick-and-mortar shop. Return covers unopened products only. Costs arising due to return are customer’s to pay for.
Right to return does not cover:
- Fabrics cut to order.
- Opened precuts (precuts packaged by manufacturer such as fat quarters, charm squares and jelly rolls).
- Opened products such as needles, scissors and measuring tapes originally in closed packaging and kits.
- In quilting fabrics there can be faint dirt lines or other dirt stemming from the production process, which are not considered flaws. We recommend gentle washing by hand of these areas.
- In warp and weft of fabrics there can appear small thicker areas where fibres are joined together. These are natural parts of fabrics and are not considered flaws.
3.2 Notice Of Defect
If there are defects in products not covered by the right to return, it may be returned. In this case, return costs are for Sentti ja Tuuma to cover.
It is Sentti ja Tuuma’s responsibility to ensure goods are delivered to the customer in new condition and as per agreement. If a product is broken in transit, this must be notified to courier or immediately to Sentti ja Tuuma customer service. In this case, return costs are for Sentti ja Tuuma to cover.
As per consumer rights law, if in a product appears a manufacturing defect within six months of purchase, and product has been used in normal, appropriate ways during that time, it’s considered flawed at the time of sale. In this situation, Sentti ja Tuuma will have said product fixed or replaced with similar product, delivered to customer. When defect is noticed, Sentti ja Tuuma customer service must be notified wihout delay such that steps can be taken to make the situation right.
Sentti ja Tuuma is not responsible for damages arising due to misuse of product or neglectful behaviour. Normal wear and tear such as fabric fading due to washing are also not Sentti ja Tuuma’s responsibility.
3.3 Return Via Postal System
Returned product must be unused, ready to be sold and packed in original wrapping.
Return is made to shop or at customer’s expense via postal system.
Item(s) returned via mail must be packed carefully in Sentti ja Tuuma original delivery material.
3.4 Refunding Money
When product has arrived in Sentti ja Tuuma shop, we inspect its condition. We refund money via channel originally chosen by customer for payment within 14 days of arrival in shop.
If original order contained more than one product, we refund the amount corresponding to value of returned items.
If item has lost value compared to the original condition, customer is responsible for reimbursing Sentti ja Tuuma calculated value lost. This is evaluated case by case. We charge for lost value and refund remaining amount.
Original delivery fee is not returned.
C. Workshops
Terms related to workshops will be added when service is offered within restrictions posed by COVID-19 pandemic.
Photo credit: Hello I’m Nik. Last edited: 5 July 2021.